Hertz AI Damage Scanner Dispute: How to Prepare Evidence
How to organize your own photos if an automated rental return scanner flags damage you do not believe you caused.
Ask for the scanner evidence
Request the scan images, timestamp, location, and damage description. Your own packet should compare those details against your pickup and return photos.
Separate facts from arguments
A strong packet identifies the vehicle area, what the before photo shows, what the return photo shows, and what remains unclear.
Use card benefits carefully
If you paid with a credit card that includes rental coverage, the card benefit administrator may ask for photos, rental documents, and the damage claim notice.
FAQ
Can I dispute an AI scanner damage charge?
You can ask the rental company to review the charge and provide your photo evidence. DamagePacket helps organize that evidence.
Should I mention the scanner in my email?
Yes, briefly. Ask for the scanner images and compare them with your pickup and return photos.